Logging into BOL

Physical tokens are now a thing of the past. Based on the feedback we have received; you can now sign into Business Online using a digital authentication solution that is more convenient for your day-to-day banking.

Simply register for digital authentication on your device, then sign-in on the Business Online desktop application using use your Operator ID, password, QR Code scan and authentication via the BOL SA Mobile App.

On the Business Online SA Mobile Application only your Operator ID, password and mobile app authentication is required.

• Authentication options on the mobile app include:
  • App Code and/or
  • Touch ID and/or
  • Face ID
    • *Face ID authentication option is currently only available on iOS.

    Are you currently still using a Token? Keen to register for the Digital Authentication Solution?

    Look out for the security upgrade prompts when signing into your desktop or mobile application.

    When prompted follow the simple steps below:

    • Step 1: Select Start on the Security Upgrade screen
    • Step 2: Download the BOL SA Mobile App (insert hyperlink to the BOL SA Mobile App page)

    On the BOL SA Mobile App:

    • Step 3: Enter your existing Business Online Operator ID and Password
    • Step 4: Enter the One Time Pin received via SMS/email
    • Step 5: Select Start and Setup Up Sign in
    • Step 6: Select and register your Digital Authentication option

    Return to the BOL Desktop application and enjoy the new Digital Authentication option.

    Remember to scan the displayed QR Code using the BOL SA Mobile App when signing into the desktop application

    Create a reset key
    • An Operator Reset Key needs to be created by each Operator on first access to Business Online.
    • This is a master password which will never change and will only be used if the “Daily Password” has been forgotten.
    • Once the Operator ID is entered, the system will prompt you to create the password

    Please note:

    • Passwords must be between 3-8 characters
    • They can be alpha or numeric or a combination
    • They cannot have 3 of the same characters in a row or a sequence “aaa” or “abc”
    • Passwords are NOT case sensitive
    • They may not contain any special characters
    Contact Client Contact Centre

    
    PBB and Commercial banking:

    • Business Online Call Centre
      • Telephone number: 0860 123 007 / Intl +010 249 0043
      • Email: [email protected]
      • Telephone number: 0800 111 915/Intl 010 249 0044
      • Email: [email protected]
      • Weekdays 07h30 to 17h00
      • Saturdays 08h00 to 13h00

      Corporate banking (refer directly to their Dedicated BOL consultant)

      • Operating hours:
        • Weekdays 07h00 to 17h00
        • Saturdays 08h00 to 13h00

        If the Implementation Manager is not with you at this point, the Call Centre Agent will assist you to complete the set-up of your daily password
        NB – The Call Centre Agent will contact the profile Designated Person to verify whether the Operator Reset Key may be activated.

        Create a daily password

        This password will be used each time you log into the Business Online system

        Please note:

        • They must be between 6-8 characters
        • They must contain at least 3 of the following character types namely:
          • Uppercase letters [A…Z]
          • Lowercase letters [a…z].
          • Numeric values [0…9].
          • Special characters [e.g.! @$%].

          Once you have inserted and confirmed a password, enter the One Time Pin (OTP) received via email or SMS.

          If you are registered to access Business Online using the SMS/Email OTP Option, you will be signed into the Business Online application at this point.

          Should your access method be Digital Authentication, proceed to follow the steps to register a Digital Authenticator. Speak to your Standard Bank representative should you need assistance.

          Register a Digital Authenticator

          You will be prompted to download the BOL SA Mobile App to complete your Digital Authentication option

          • Enter your registered Operator ID and password
          • Enter the OTP received via email/SMS
          • Select Setup Sign in
          • Choose a sign in method to register
            • Options available are dependent on device capabilities and include Face ID*, Touch ID and App code

            Scan QR Code

            Once your Digital Authenticator is registered, to sign into the Business Online Desktop application:

            • Enter your registered Operator ID and Password
            • Open the BOL SA Mobile App and select Scan QR
            • Scan the QR Code displayed on the desktop BOL application using the BOL SA Mobile App
            • Approve the sign in request received on the BOL SA Mobile App
            • Verify by completing the Digital Authentication sign-in method registered

            You will now be signed into the Business Online Desktop Application